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Accessibility statement for Slough Family Information Service website

This accessibility statement applies to Slough Family Information Service website.

This website is run by Slough Borough Council through our third party supplier Idox Software Ltd. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible. You can find a full list of any issues we currently know about in the Non-accessible content section of this statement.

Sites that this website might link to

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

Slough Family Information Service, Slough Borough Council
Email: FIS@slough.gov.uk
Telephone: 01753 476589.

Find tips on contacting organisation about inaccessible websites on W3C WAI website.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Slough Borough Council is committed to making the Slough Family Information Service website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

  • The editable content on some pages includes inconsistent heading levels, meaning that standard assistive technology navigation tools will fail to work properly for this page. 
  • WCAG 2 level AA requires that context needed for understanding the purpose of a link should be either displayed as the link text or included via a title attribute. In some pages, there are links with title attributes that are exactly the same as their link text. Certain assistive technology announces links to them in full but may also announce the title, meaning the user hears the same text twice. 
  • Each result page can have their own links to email or to visit the website of that listing. However, a blind user doesn’t have the same contextual information, and so would benefit from each link specifying that record’s title.
  • WCAG 2 level AA requires a contrast ratio of at least 4.5:1 for normal text and 3:1 for large text, and a contrast ratio of at least 3:1 for graphics and user interface components (such as form input borders). Some pages contain text and graphics that fails the contrast ratio test.
  • There’s a 15 minute timeout set up within the Local Offer feedback online form if there is 15 minutes of inactivity. The user cannot turn off, adjust or extend this expiry time. This fails WCAG 2.2.1: Timing adjustable. We hope to add a warning to our forms to alert form fillers of the timeout and also, advise they can register to MyAccount to save their incomplete form and return to it at a later time or date. We hope to have this done by the end of November 2021.

If you find an issue that we have yet to identify, with this website, please contact us using one of the routes described in the Reporting accessibility problems section of this statement.

Disproportionate burden

At this time, we have not made any disproportionate burden claims.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value). The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.  Where we do not have the rights to the content of the PDF or document produced by a third-party we will not be able to change or replace it.

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By July 2022, we plan to either fix these or replace them with accessible HTML pages. Any new PDFs or Word documents we publish will meet accessibility standards. Where we do not have the rights to the content of the PDF or document produced by a third-party we will not be able to change or replace it.

Video content

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations. We also have some existing pre-recorded video content that was published before the 23 September 2020. This content is also exempt from the regulations.

Online Maps

Our service includes the use of online maps to show certain geographical information. These are not used for navigational purposes and are exempt under the regulations. If you require the information presented in an online map in a different format, please contact us to discuss reasonable adjustments.

Preparation of this accessibility statement

This statement was prepared on 7 September 2020 and reviewed on 15 June 2021.

This website was last tested on 20 August 2020. The test was carried out by Idox Web Development team.