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What to do when things go wrong?

We want to work together with parents, young people and our partners to make the SEND process go smoothly for everyone. The following information will assist you to contact the relevant team or service to help you with your enquiry.

If you or anyone in your family have health problems and you want to find help

If you or anyone in your family have health problems and you want to find help

If you have any concerns about your child’s development and progress

If you have any concerns about your child’s development and progress

  • Early Years - you can raise any concerns you have about your child’s development with your GP, Health Visitor or the early years setting if they attend.

If your feedback or complaint is about an Early Years setting it should be sent according to the Early Years setting complaints procedure which will be available on their website. 

  • School - If your child has special educational needs or a disability, but does not have an EHC plan or a statement of SEN, you may want to talk to the class teacher or the SENCO. Schools should clearly set out how they identify and respond to SEND. This should be set out in their Local Offer or SEN Information Report which can be seen on the school’s website and FIS website.   

If your feedback or complaint is about a School it should be sent according to    the School complaints procedure which will be available on their website. 

  • Request an Education Health Care (EHC) Plan / needs assessment - A parent or young person between the ages of 16 and 25 years can ask for an Education Health Care needs assessment by completing the parental or young person request form  or by writing to the SEND Team, St Martins Place, 51, Bath Road, Slough, SL1 3UF. Tel: 01753 787676, Email:  sendteam@slough.gov.uk .The local authority will first consider from the evidence provided by the setting, parents or any other professionals or the young person themselves if over 16 whether it is necessary to carry out an assessment.  If it is agreed that an assessment is necessary then the local authority will request evidence from all the relevant professionals in order to consider whether it is necessary to issue an education, health and care plan.
  • Further Education - Most young people who have reached the age of accessing further education (FE) should already have an education health and care plan that has been produced during their time in school. If your son or daughter does not yet have an education health and care plan, but does have a statement of special educational needs and is currently in year 10 or above in school please contact the SEND Team to ensure that your child’s plan is produced in time for their transition to FE.

To provide feedback or complain about the team or individual staff working within the SEND 0-25 service contact the SEND Team on 01753 787676 or email sendteam@slough.gov.uk .  Slough Borough Council’s complaints procedure is available here

If you have spoken to your child’s school and you are still unsure of what to do or you want to be sure what the responsibilities of schools are or if there are disagreements

If you have spoken to your child’s school and you are still unsure of what to do or you want to be sure what the responsibilities of schools are or if there are disagreements you may want some independent advice. Contact

To resolve disagreements about any aspect of SEN provision whether the EHC process is happening or not

To resolve disagreements about any aspect of SEN provision whether the EHC process is happening or not,  you may want to approach a disagreement resolution service. These services are available to all parents and young people to resolve disagreements about any aspect of SEN provision whether the EHC process is happening or not.  In Slough, the mediation and disagreement resolution service is provided by Global Mediation. Email:  sen@globalmediation.co.uk, website: www.globalmediation.co.uk, telephone: 0800 064 4488, address: Elwood House, 42, Lytton Road, Barnet EN5 5BY.

If you have asked for an EHC assessment and it has not been agreed, or if, when it has been agreed, there are some issues unresolved

If you have asked for an EHC assessment and it has not been agreed, or if, when it has been agreed, there are some issues unresolved you can talk to

If you want to appeal your case to the SEND Tribunal

If you want to appeal your case to the SEND Tribunal then you must first of all consider mediation and contact a mediation adviser before registering your appeal with the SEND Tribunal.  Email: send@justice.gov.uk, website:https://www.gov.uk/courts-tribunals/first-tier-tribunal-special-educational-needs-and-disability , telephone: 01325 289 350, address:1st Floor, Darlington Magistrates Court, Parkgate, Darlington DL1 1RU

What happens when your child is excluded

When a pupil is excluded from school it can be difficult for parents to know where to get advice and support, and to know what they should do next. This information will help you to understand the exclusion process and your rights and responsibilities as a parent. All school exclusions are governed by national guidance. Headteachers can exclude your child if they misbehave in or outside school.

Exclusion should only be used as a last resort when the headteacher feels that allowing the pupil to remain in school would seriously harm the education or welfare of the pupil or others in the school.

Your child’s school will let you know about an exclusion, usually on the same day. They’ll follow up with a letter telling you how long your child is excluded for and why. You should also be told how to challenge the exclusion, if you want to.

For impartial information, advice and guidance you can contact:

Local Government Ombudsman

If you are still not happy, you can at any time ask the Local Government Ombudsman to help. Contact details are:

Local Government Ombudsman
PO Box 4771
Coventry CV4 0EH
Telephone: 0300 061 0614
Website: www.lgo.org.uk
Email: advice@lgo.org.uk
Text ‘call back’ 0762 480 4299

Home to school transport application

Slough Borough Council's transport policy explains the support available for pupils travelling to and from school. The aim is to encourage and enable independent travel for pupils whenever possible. To apply for transport you will need to complete and return a transport application form If you require further information on transport to school please contact Home to School Transport - 01753 875729 or email - educationtransport@slough.gov.uk  

How do I contact Children’s Social Care Services?

Slough Children's Services Trust provides social care and support services to children, young people and families. If your feedback or complaint is about Children’s Services, contact Slough Children’s Services Trust, Tel: 01753 477321, Email: emailus@scstrust.co.uk

Write to:

Social Services Complaints Team
Children and Families Service
St Martin Place, 51 Bath Road
Slough, Berkshire, SL1 3UF

 

The Trust's complaints procedure can be found on their publications and reports page.

How do I contact Adult Social Care Services?

Adults with physical disabilities, sensory needs, learning disabilities or ongoing health conditions, and carers of adults with any of these conditions, should call the Adult Social Care on 01753 475111 (option 1). 

For out of hours social care issues including child protection call 01344 786 543.

Support for young people

Young People’s Services (YPS)  are currently in the process of working collaboratively with the SEND team  to ensure that every SEND pupil in Years 9, 11 and 12/13  receive impartial information, advice and guidance at every point of transition. The service can be contacted on Tel: 01753 875510 or email: sloughforyouth@slough.gov.uk

Support for families

Slough Family Information Service (Slough FIS) provides accessible and up to date information about the range of services available to children and young people and their parents or carers within Slough. Contact the service on Tel: 01753 476589 or email fis@slough.gov.uk, website : www.sloughfamilyservices.org.uk