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Privacy Policy & Cookies

Data Protection:

Slough Borough Council will only process your personal data/information in accordance with the Data Protection Act 2018. Our privacy policy gives more information.

For more information about the Data Protection Act 1998 please visit the ICO website

If you have any enquiries which are related to either the Data Protection Act or the Freedom of Information Act 2000, please call the Data Protection Officer on 01753 875070 or email dataprotectionofficer@slough.gov.uk

Privacy Notice: 

Slough Family Information Service, Slough Borough Council respects your privacy. This document describes how and why we collect, store, protect, process and share the data you give to us. We collect personal data to help us to work with you and to understand and plan the services you need.  

Date of Issue: 24/05/18

Updated: 18/06/21

Directorate: Children and Families

Team: Early Help Hub - Slough Family Information Service 

About the Organisation: 

Slough Borough Council is the Data Controller. This means it is ultimately responsible for the data it holds about you. 

Contact Address:

Slough Family Information Service

Slough Borough Council

Observatory House,

25 Windsor Road, Slough, SL1 2EL.

ICO Registration Number:  Z6795420  

The Data Protection Officer:

Contact details are: dataprotectionofficer@slough.gov.uk

What data will we collect about you?  

Providers who register on Slough Family Information Service website can add the following information. 

  • First name and surname
  • Address / venue details
  • Telephone number
  • Mobile number
  • Ofsted registration number
  • Email
  • Description of service

Families / enquirers who contact the Slough Family Information Service, with consent, the following information is recorded

  • First name and surname
  • Address
  • Telephone number
  • Mobile number
  • Email
  • Description of the information requested
  • Age of the child/children
  • Referral source

The information is retained to process the enquiry and deleted periodically.   

Families registering on Slough Children’s Disability Register (voluntary register for families to register their child or young person who has additional needs) can add the following information. This information is held on a secure database and is not published. 

  • Parent/Carer’s first name and surname
  • Child/young person’s first name and surname
  • Parent/Carer & child/young person’s address
  • Parent/Carer & child/young person’s telephone number
  • Parent/Carer & child/young person’s mobile number
  • Parent/Carer & child/young person’s email
  • Parent/Carer & child/young person’s gender
  • Parent/Carer & child/young person’s ethnic origin
  • Parent/Carer & child/young person’s first language
  • Parent/Carer relationship to child/young person
  • Child/young person’s date of birth
  • Interpreter needed
  • Additional forms of communication in use
  • Parent/Carer & child/young person’s disability
  • Child/ young person’s needs
  • Sibling name & surname
  • Sibling date of birth
  • Disability
  • Relationship 

What will we use your data for?

Generally we collect and use personal information where: 

  • it is necessary to perform our statutory duties – Under the Care Act 2014, Children’s Act 2006/2016 and the SEND Code of Practice, we have a legal duty to ensure residents have access to clear information, advice and guidance.
  • The information helps the community know what is available to them and covers children’s services, youth services, adult care services, support services, health services, services for children with special educational needs and disabilities, activities.
  • it is necessary to protect someone in an emergency
  • it is required by law
  • you have made your information publicly available
  • it is to the benefit of society as a whole
  • it is necessary for archiving, research, or statistical purposes
  • we need to deliver services and support  to you

Who will see your data? 

  • Information on providers is shared to families by Slough Family Information Service and available on Slough Family Information Service website except for data that needs to be restricted either legally or on request.
  • Information on families/enquirers contacting Slough Family Information Service is shared, with consent, with internal services/teams to provide the appropriate support and help to them. 
  • Information on families on Slough Children’s Disability Register will be shared with internal services/ teams / partners to further improve and develop services for Slough residents. 
  • The information will be shared with Ofsted and internal safeguarding /child protection teams if a safeguarding concern is raised. 
  • The information is also accessed by the software provider Idox/Open Objects. Open Objects are GDPR compliant and have their own policy to ensure this is met.

Your right to refuse 

Childcare and Adult Social Care Providers can refuse to consent for their information to be published on the website. The core information from Ofsted/ CQC will be held on the back end database and not published on the website. 

Families/enquirers don’t have to consent to us to collect and use your data. If you decide not to consent, we may not be able to provide you with services. If you decide you don’t want us to share your information with third parties, it may affect our ability to help you access services you might need. 

Families / enquirers can request for their information to be removed anytime by emailing  FIS@slough.gov.uk  

How is your data stored and processed? 

Your data is held on the Idox/Open Objects secure database and is protected using up-to-date technical and organisational security measures. Idox/Open Objects have to comply with GDPR and have their own policy to ensure this is met. 

Data processing is based on consent. Service providers registering on the website or signing the provider consent statement agree for their information to be published on the website or retained on our database. Families registering on the Children’s Disability Register consent to be contacted with information on relevant services and for processing the Max card. 

Transfer overseas 

Your data will not be stored or sent outside of the UK. 

Your rights 

You have a number of rights when it comes to the data we hold about you. These are detailed on Slough Borough Council website.

Service providers have a right to have their data corrected or deleted if they no longer wish to be listed on Slough Family Information Service website. 

Slough Family Information Service has the right to delete or archive a service provider from the site if a safeguarding concern is raised. 

Complaints 

If you have a concern about the way we are collecting or using your personal data, you can raise your concern with us in the first instance. Please email FIS@slough.gov.uk 

Alternatively you can contact the Information Commissioner’s Office (the ICO) via the ICO website or in writing to: 

The Information Commissioner’s Office

Wycliffe House Water Lane Wilmslow Cheshire

SK9 5AF 

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