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Offenders' Families Helpline

Welcome to the National Offenders' Families Helpline website for England, Wales and Scotland

The National Prisoners’ Families Helpline can support you if a family member is in contact with the criminal justice system. We provide advice and information on all aspects from what happens on arrest, visiting a prison to preparing for release. We support families in England and Wales and you can find information about organisations who can support you in Scotland and Northern Ireland on our website.

Helpline opening hours 

For help or advice please contact the Helpline on 0808 808 2003 (freephone: including most mobiles). The helpline is open 9am – 8pm Monday to Friday and 10am – 3pm Saturday and Sunday. Please note the helpline is closed on Bank Holidays.

Who to contact

0808 808 2003
Offenders' Families Helpline


This information has been collected from third party providers therefore the Slough Family Information Service website and Slough Borough Council cannot accept responsibility for the accuracy of this information and recommends that parents, carers, young people, residents and professionals check with providers regarding DBS (Disclosure & Barring Service) and OFSTED registrations and CQC registrations