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Covid-19 - Guidance and support with finances

Government guidance - For the latest guidance see Coronavirus and claiming benefits.

Already receiving benefits? -Guidance for people who were receiving benefits before the coronavirus (COVID-19) outbreak.

Self employed? - What to do if you’re self-employed and getting less work or no work.

Employed and lost your job? - What to do if you were employed and have lost your job.

Employed but can't work? - What to do if you’re employed and cannot work.

Job centres closed - You can access support online where telephone services are also listed (or for UC customers, through your account).

Jobcentre Plus - Telephone: 0800 055 6688, Textphone: 0800 023 4888

Universal Credit helpline - Telephone: 0800 328 5644. In an emergency only call 01753 615676 or 01753 615634 (we will call you back immediately so that we minimise the cost to you). If you need referral to a Foodbank, please ring us on the above number.

Birth certificates and benefit claims - Birth registration appointments are now deferred until we are through the current pandemic period. Customers can make a claim for child benefit or universal credit prior to the birth being registered, where they have not been able to do so because of these measures.

Information on website  provides information on:

  • How benefits work,  extra help and support
  • Universal credit, help with housing, disability, health conditions and unemployment
  • Tax credits
  • Job seekers allowance, budgeting, loans
  • Carers and disability benefits, personal independence payment, Carer’s allowance and employment and support allowance
  • Child benefit
  • Benefits for families, maternity pay, help with childcare and free school meals
  • Heating and housing benefits, winter fuel payment, cold weather payment, other help with housing costs
  • Death and benefits, widowed parent’s allowance, bereavement payment, other help when someone dies.

Support Services:

Benefits Take-up team -  for help and advice if you are confused about your benefit entitlement. Contact - Amit - 07880 091 295, Nasim - 07710 858946, email -

Autism Berkshire Benefits Advice is available for autistic people living in Berkshire and their parents and carers by email and phone, along with free online workshops and appointments by video link. Email or call 01189 594 594 (option 2) and leave a voicemail message if you need advice about benefit applications, reconsiderations and appeals and our workshops. Remember to include your contact details. One of their advisers will get in touch to help you.

Families can apply  to the Family Fund for a grant,  for items to support their SEND children such as:- washing machines, computers,  educational toys and specialist equipment.

Local Welfare Provision (LWP) aims  to provide essential support in the event of an emergency. Call 01753 475111 or email

SPACE provides advice on benefits, debt, employment, housing and other matters. Contact SPACE on 0344 515 1380,

Citizen Advice Bureau provides advice on benefits, work, housing, debt and money, immigration,  family -  contact an adviser through the national phone service, Adviceline: 03444 111 444, Text relay: 03444 111 445. Adviceline’s available 9am to 5pm, Monday to Friday.

Turn2us is a national charity providing practical help to people who are struggling financially. Call  on: 0808 802 2000, 8 am - 6.30 pm Mondays-Fridays and on Saturday between 9 am and 1 pm.

The Money Advice Service helps people manage their money. The service offers free and impartial advice on debt, credit questions, pensions guidance. The free Budget Planner puts you in control of your household spending and analyses your results to help you take control of your money. Call 0800 138 1677,

IVAorg CIC is a 'not-for-profit' organisation which specialises in providing confidential, free and impartial advice to anyone experiencing problems with their unsecured debts. Contact  0800 856 8569,

A loan shark is someone who lends money without the permission required by the Financial Conduct Authority to individuals or companies whom they believe are “fit and proper.” Victims are not only charged astronomical rates of interest, but very often face violence, intimidation or blackmail if they fall behind with their payments. The Stop Loan Sharks helpline service 0300 555 2222 encourage not only victims but friends, family members and the wider community to come forward if they suspect someone is suffering at the hands of a loan shark.

Helen from Community Council for Berkshire is running a telephone advice line for families who are worried about their bills, or who would like information about ways to reduce their costs. If a family on a low-income wish to refer themselves, please email Helen with your details. Alternatively, you can call Helen on 0773 8887612 on a Tuesday or Thursday between 9.30am and 3.30pm.

Green Doctors are expert energy advisers who help London and Slough residents save money, stay warm, and improve energy efficiency in the home. For FREE pre-booked phone consultations contact 0300 365 3005,


This information has been collected from third party providers therefore the Slough Family Information Service website and Slough Borough Council cannot accept responsibility for the accuracy of this information and recommends that parents, carers, young people, residents and professionals check with providers regarding DBS (Disclosure & Barring Service) and OFSTED registrations and CQC registrations