Skip to main content

Rainbow Trust Children's Charity

Service has Local Offer

Rainbow Trust Children’s Charity supports seriously ill children and their families in the family home and local community. Families who have a child or young person up to the age of 18 with a life threatening or terminal condition (for example cancer, some neurological conditions, babies in neonatal intensive care) are eligible and referrals can come from any source.

We enable families to manage everyday life while caring for a sick child and to make the most of time together; providing expert, practical and emotional support via a Family Support Worker. Families have complete choice about the type of support they receive - wherever and whenever they need it.

Rainbow Trust’s support can include short breaks from caring, family activity days, drop-in groups, support with hospital visits, including transport to and from appointments, support for siblings and bereavement support. To find out more about the services available in your area, please contact Tomasz Czarnecki, tel 01895 448378.

Our Support

Rainbow Trust pairs each family with a dedicated expert Family Support Worker. Services are tailored to the individual needs of each family member, including the sick child, parents, siblings, grandparents and extended family. Support includes:

  • Providing short breaks for the sick child and siblings, which may include drop-in groups, family days, trips out or fun activities at home
  • Spending time with the ill child at hospital or home
  • Accompanying and supporting parents and their child during clinic and hospital visits; providing transport to hospital
  • Helping maintain normality in the home by working with and caring for siblings, to ensure usual activities are continued
  • Siblings may be supported through one-to-one sessions, help getting to school or with homework, regular sibling groups and school holiday events and activities
  • Providing practical support with household chores to help families manage day to day life
  • Providing emotional support
  • Providing end-of-life care and bereavement support

Support is generally available from Monday to Friday between 8am and 6pm, frequency and duration depending on family choice and needs. Rainbow Trust operates a 24-hour service for families in crisis, which includes a 24-hour dedicated on call number, and the possibility of extended hours of family support during weekdays and weekends.

Who to contact

Name
Tomasz Czarnecki
Position
Team Manager Family Support Team
Telephone
01895 448378
Email
tomasz.czarnecki@rainbowtrust.org.uk
Website
Rainbow Trust Children's Charity

Where to go

Name
Rainbow Trust Children's Charity
Address
Unit 2
7 The Green
West Drayton
Postcode
UB7 7PL
Notes

This address is for administrative purposes only.

Support is provided in family homes and in the community, with drop-in groups at various times and venues. Please contact Tomasz Czarnecki for more details.

Other Details

Costs

Details
No cost to service user

Availability

Referral
Please simply phone, email or write to us if you or someone you know would like support. Anyone can refer themselves or be referred (by a family member, friend, health, education or social care professional) provided consent from the family has been given. Following a referral, a Family Support Manager makes an assessment visit to discuss the family's needs, eligibility and provide information. A Family Support Worker will then visit the family to offer the agreed support. At times of crisis, we can arrange for support to be introduced to a family within 24 hours. An assessment visit is otherwise normally arranged within two weeks of a referral, depending on family circumstances.
Other notes

Please contact Tomasz Czarnecki for further information

Local Offer

Description

Summary

Rainbow Trust Children’s Charity supports seriously ill children and their families in the family home and local community. Families who have a child or young person up to the age of 18 with a life threatening or terminal condition (for example cancer, some neurological conditions, babies in neonatal intensive care) are eligible and referrals can come from any source.

We enable families to manage everyday life while caring for a sick child and to make the most of time together; providing expert, practical and emotional support via a Family Support Worker. Families have complete choice about the type of support they receive - wherever and whenever they need it.

Rainbow Trust’s support can include short breaks from caring, family activity days, drop-in groups, support with hospital visits, including transport to and from appointments, support for siblings and bereavement support. To find out more about the services available in your area, please contact: [Insert Family Support manager’s details]

 

Our Support

Rainbow Trust pairs each family with a dedicated expert Family Support Worker. Services are tailored to the individual needs of each family member, including the sick child, parents, siblings, grandparents and extended family. Support includes:

  • Providing short breaks for the sick child and siblings, which may include drop-in groups, family days, trips out or fun activities at home
  • Spending time with the ill child at hospital or home
  • Accompanying and supporting parents and their child during clinic and hospital visits; providing transport to hospital
  • Helping maintain normality in the home by working with and caring for siblings, to ensure usual activities are continued
  • Siblings may be supported through one-to-one sessions, help getting to school or with homework, regular sibling groups and school holiday events and activities
  • Providing practical support with household chores to help families manage day to day life
  • Providing emotional support
  • Providing end-of-life care and bereavement support

Support is generally available from Monday to Friday between 8am and 6pm, frequency and duration depending on family choice and needs. Rainbow Trust operates a 24-hour service for families in crisis, which includes a 24-hour dedicated on call number, and the possibility of extended hours of family support during weekdays and weekends.

Contact Name
Tomasz Czarnecki
Contact Telephone
01895 448378
Contact Email
tomasz.czarnecki@rainbowtrust.org.uk
Links
Rainbow Trust Children's Charity
Local Offer Age Bands
Early Years (0-4 years)
Primary (4-10 years)
Secondary (11-16 years)
Transitions to Adulthood (16+)

Extended Local Offer Response


Is your service accessible?

Yes - Rainbow Trust Children’s Charity supports seriously ill children and their families in the family home and local community. 

Venues used for groups will be appropriately accessible for the families we are supporting.

What are the eligibility criteria for your service?

Families who have a child or young person up to the age of 18 with a life threatening or terminal condition (for example cancer, some neurological conditions, babies in neonatal intensive care) are eligible and referrals can come from any source.

How are referrals/applications made to your service?

Please simply phone, email or write to us if you or someone you know would like support. Anyone can refer themselves or be referred (by a family member, friend, health, education or social care professional) provided consent from the family has been given. Following a referral, a Family Support Manager makes an assessment visit to discuss the family's needs, eligibility and provide information. A Family Support Worker will then visit the family to offer the agreed support. At times of crisis, we can arrange for support to be introduced to a family within 24 hours. An assessment visit is otherwise normally arranged within two weeks of a referral, depending on family circumstances.

What is your service standard for responding to referrals/accessing services?

At times of crisis, we can arrange for support to be introduced to a family within 24 hours. An assessment visit is otherwise normally arranged within two weeks of a referral, depending on family circumstances.

Funding

Voluntary/Charitable

Charges

No

Inspection outcomes/quality awards

Rainbow Trust's care teams are regulated by the Care Quality Commission and our quality assurance processes are regularly assessed as part of their inspections. Reports are on our website.

Feedback and complaints procedure

Rainbow Trust Children’s Charity aims to provide a service that meets families’ needs. We like to know when we do things well and we need to know when we do things wrong. If a service user would like to make a comment about our services or is unhappy about the way they have been supported by us, we want to hear from them. Their comments will help us improve our services for them and for other families. Service users can make a comment or a complaint by speaking to their Family Support Worker or Family Support Manager via the local Rainbow Trust office. If we cannot resolve a complaint at a local level, the service user can ask the Rainbow Trust Complaints Manager to investigate or contact a senior manager who has not been previously involved. The Complaints Manager for Rainbow Trust Children’s Charity is The Head of Care Services who can be contacted on tel 01372 363438 or email complaints@rainbowtrust.org.uk.

How will I know my child will be safe using this service?

All our Family Support Workers hold enhanced DBS and have a range of child care qualifications, experience and skills; minimum NVQ Level 2 in Care or equivalent. They receive regular training. Rainbow Trust services are monitored by the Care Quality Commission.

Last Updated
05/12/2019

Disclaimer

This information has been collected from third party providers therefore the Slough Family Information Service website and Slough Borough Council cannot accept responsibility for the accuracy of this information and recommends that parents, carers, young people, residents and professionals check with providers regarding DBS (Disclosure & Barring Service) and OFSTED registrations and CQC registrations