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Citizen Advice Bureau - Help to Claim Universal Credit

Step 1: Multi-channel 'no wrong door' access

Our service will be available, face - to - face, over the phone and online through webchat and online advice content - to allow clients to access support in the way that's right for them. They can be sign - posted or referred by the DWP, other support agencies or self - refer.

Step 2: Help to Claim check

We'll check that Universal Credit is the right benefit for a client to claim

Step 3: Individual needs assessment

However clients come into our service we'll assess their individual needs to make sure they can get access to the right level of support in the way that's right for them.

Step 4: Support to start a Universal Credit claim

Depending on their level of need this might include help to:

  • Set up an email address or a Universal Credit account
  • Work through claim to - dos
  • Access Universal Credit phone claim service
  • Access DWP home visit support
  • Verify their identity
  • Provide additional evidence
  • Prepare for the practicalities of their first monthly payment
  • Access adaptations such as direct payments to landlords and conditionally easements
  • Apply for Advance Payments and access additional financial support

Step 5: Completing a claim and getting ready for first payment

Step 6: Access to longer term support

Our help to claim service supports clients to make their initial Universal Credit claim. We can also support them with other issues in their lives by signposting or referring clients to other services - within Citizens Advice or through other organisations.

Citizens Advice Maidenhead and Windsor

  • HTC Service Commenced 1st April 2019
  • Local Help to Claim (HTC) Advisers: Taj and Serena
  • National Phone Line: 0800 144 8 444 - freephone 8am-6pm
  • HTC advisers at drop in sessions:  Maidenhead JCP Tuesday and Friday 9.30-12.00
    HTC advisers at drop in sessions: Slough JCP weekdays except Thursdays 9.30-12.00 and on Wednesday 10am as JCP opens later

Appointments with HTC advisers at:

Maidenhead Citizens Advice, 4 Marlow Road – Monday and Wednesday afternoons

Slough Job Centre weekday afternoons except Thursdays 

Generalist Advice

Drop in Sessions at Maidenhead Citizens Advice (weekdays except Thursdays 10am -3.30pm), Dedworth Medical Centre 9.30-noon)


Who to contact

National Phone Line: 0800 144 8 444
Maidenhead Citizen Advice Bureau

This information has been collected from third party providers therefore the Slough Family Information Service website and Slough Borough Council cannot accept responsibility for the accuracy of this information and recommends that parents, carers, young people, residents and professionals check with providers regarding DBS (Disclosure & Barring Service) and OFSTED registrations and CQC registrations