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COVID - 19 - FAQs, Guidance, support and resources for the public

Coronavirus outbreak FAQs: what you can and can't do website provides information on frequently asked questions on what you can and can’t do during the coronavirus outbreak.

Information for Slough residents

Please see Slough Borough Council coronavirus pages for information on how services are affected, what help is available and guidance provides details on Coronavirus outbreak FAQs: what you can and can't do

Public Health Slough have put together a webpage which will give you some key ways that you can reduce your risk from Coronavirus and it's associated complications. The post lockdown pathway is available in the 'Downloads' section.

Telephone support, Call Centre - The One Slough partnership has opened up a new call centre to ensure all Slough residents can get the support they need during this difficult time. The number to contact is 01753 944198 and will be staffed on Monday to Friday from 9.00 – 16.00 and at the weekend from 10.00 – 15.00. Alternatively, residents can still register on-line at . The call centre is for residents who are isolated and lonely or need essentials, such as a hot cooked meal or food supplies. This includes residents who are at high risk including people over 70 years old or with underlying health conditions and should be protecting themselves by staying at home.

One Slough COVID-19, resident support - Slough Borough Council and Slough CVS are working with local community groups and organisations so that we have a coordinated effort across our borough. If you have a patient/client who is currently isolated at home and needs some practical support, please complete our Covid-19 community support request form, and our Wellbeing & Social Prescribing team will complete a welfare check and getting them help to connect them to the support they need. Access the Covid 19 – Resident support form at We can help your patient/client access fresh food, non-perishable goods, medicines or prescriptions pick up, and a regular catch up call. This is a challenging time for everyone. We want to help local people to support one another and provide essential services to people who need it.

The covid-19 testing centre at Montem, Slough, is no longer accepting drop ins by car; only people with an appointment will be given a test. People walking in will still be seen without an appointment if they have symptoms, but we are warning people that capacity is limited and not to park in the surrounding areas on or yellow lines. This is due to an instruction from central government for the site to be appointment only; not an issue with the site operations locally. Unfortunately this is not something we, as the council, have any control over, but we are very concerned about the effect this has on our residents and town and have expressed our views strongly to the government. We would like to stress people should be respectful and polite to those on the Montem testing site; this was a national decision and not something they can go against. We are also aware of an apparent shortage of appointments using the national system; the advice from government is to keep trying but to apply for a test if you have symptoms of covid-19. To make an appointment we advise calling 119 or

Government launches Coronavirus Information Service on WhatsApp - The UK Government has today launched a GOV.UK Coronavirus Information service on WhatsApp. The new free to use service aims to provide official, trustworthy and timely information and advice about coronavirus (COVID-19), and will further reduce the burden on NHS services.

NHS Test and Trace - Designated businesses and organisations, including hospitality, close contact services, community centres and leisure venues are legally required to log details of customers, visitors and staff for NHS Test and Trace. For further information on NHS Test and Trace, please see To download the NHS Test and Trace app see

Local Covid-19 contact tracing launched - A Slough-based contact tracing system for people who test positive for Covid-19 has been launched by the council and public health. The Slough system is to back up the national test and trace system and is staffed by local council staff and specially trained volunteers already working together as part of the #OneSlough partnership responding to the pandemic. The telephone support service will be operating five days a week with calls to people who have tested positive for Covid-19 coming from a local Slough (01753) number.

#OneSlough Community Champions
Slough residents and workers can sign up as #OneSlough Community Champions and become part of a network who receive regular trusted updates and advice which can be passed on to family, friends and neighbours  to keep Slough safe. To sign up, go to 

Thames Water offers information on financial support available during the Covid 19 outbreak.

Slough Job Centre Plus - In line with Government advice, to help protect our customers and colleagues, from 24 March Slough Job Centre Plus will be temporarily closed. You can access support online where telephone services are also listed (or for UC customers, through your account). Jobcentre Plus:  Telephone: 0800 055 6688, Textphone: 0800 023 4888 , Universal Credit helpline -  Telephone: 0800 328 5644, In an emergency only call 01753 615676 or 01753 615634 (you will receive a call back immediately to  minimise the cost to you). If you need referral to a Foodbank, please ring on the above number.

COVID - 19, Government guidance on vulnerable children and young people provides information for children supported by children's social care system, Children with Education, Health and Care Plans (EHCP), Children in Alternative Provision (AP) settings.

Doctors of the World website offers information on Coronavirus latest NHS guidelines, translated in 34 languages.

Information for families:


A list of childcare settings, in Slough is available on the Family Information Service website.

Help paying for childcare can be found on


Slough Family Information Services provides guidance and support with benefits, finance, debt, loans.

Mental health and wellbeing:

COVID-19: guidance for the public on mental health and wellbeing provides advice and information on how to look after your mental health and wellbeing during the coronavirus (COVID-19) outbreak.

Coping Guides - To support children, young people and families wellbeing during COVID19, East Berkshire CCG has  produced a number of guides pulling together the best resources and to support self-help, these include: #Coping – Family Life During the Lockdown (includes training, resources and local and national support services), #Coping – Five Ways to Wellbeing (adapted for lockdown, primary and secondary age version), #Coping – Young People’s Guide (Includes clinically approved self-help apps as well as local and national support services). The guides are available for download on the East Berkshire CCG website-

Resources for young people and parents:

Children and young people may be experiencing a variety of feelings in response to the COVID-19 outbreak such as anxiety, stress or low mood. It is important to understand that these are normal responses to an abnormal situation. There is a large amount of mental health support available for children and young people as detailed below.

Relationships, Domestic Abuse:

Advice on how to handle arguments is available from Relate

A reminder of the resources from OnePlusOne (see it differently videos and click relationships pages in particular)

The Reducing Parenting Conflict programme offers information on stages and changes in relationships, conflict styles and better communication techniques.

Domestic Abuse - National Helpline: 0808 2000 247, In Slough (Hestia): 01753 477352. Child abuse and neglect - National helpline: 0800 11 11. In Slough (Slough Childrens Services Trust) : 01753 875362. Adult and elder abuse - National helpline: tel: 08088088141. In Slough:(Slough Borough Council Adult social care services): 01753 475111. If you think there has been a crime but it is not an emergency, call the Police on 101.

Domestic Abuse will NOT be Tolerated! - Thames Valley Police wants to remind the public that the force will never tolerate domestic abuse. They  are available 24/7 to provide help and support. In an emergency, people should always call 999. If you can’t speak, call 999 and then dial 55. This is called the Silent Solution, and the call taker will sensitively manage the police response.  

Silent Solution for Domestic Abuse - Threatened and need police assistance but unable to speak? DON'T WORRY, POLICE HELP IS AVAILABLE 24/7. 1. Call 999 2. Listen to the questions from the 999 operator 3. Respond by coughing or tapping the handset if you can 4. Listen for the prompt then PRESS 55. Pressing 55 when prompted lets the 999 call operator know it is a genuine emergency and you will be put through to the police.


COVID 19: Support for Children and Families in Slough  - Contact details of some specific services that you may find useful. Available from the downloads section.

Slough Early Years Prevention Service has gathered a number of resources and links to things to do while you are at home. Click here for details. For free storybook and activities, visit , learn about geography and animals on 

Support for families with children 0-5yrs old - The Early Years sector has produced this guide EYFS Bursts for Learning 0-5 with contributions from Children’s Centres and Maintained Nursery schools to support you and your child during the Covid-19 lockdown period and beyond. The guide offers a burst of teaching ideas to ensure continuity of the EYFS curriculum. provides guidance on supporting the mental health of babies, young children and their families.

My name is Coronavirus is a short book to support and reassure children under 7.

The Play Scotland Home play pack providing information on : #101waystoplay, A balanced diet of play, Loose parts play, Play in and around the home, Digital play, Helpful resources is available in the downloads section.

mayathon is a new, free app to help people feel healthier happier and more connected. Buddy-up virtually with a friend and support each other to do 26 minutes exercise a day.

StarLine is a parent helpline for home learning advice direct from qualified teachers and parenting and education experts.

ParentInfo offers fun online activities your child can enjoy during lockdown which will also help boost their digital resilience, Dove's self esteem videos, information on what parents need to know about June school reopenings 

Virtual Oak National Academy for reception – Year 10 pupils offers daily online lessons. BBC Education online learning content, also for reception to Year 10 pupils offers support to home learning.

Information, guidance and support is also available for parents/carers of children who are learning at home. is a homeschooling Facebook page to support parents who are homeschooling. This is completely free and designed to support parents and pupils and even schools. 

The latest guidance from the department to support schools around reopening is available here.  This is in addition to a planning guide for primary schools to support them as pupils return.  

Read the Government’s guidance for schools and colleges on keeping children and young people safe during the coronavirus (COVID-19) pandemic.

Click here for ten top tips for returning to school post COVID - 19.

COVID-19 A quick guide for parents/carers if your child has symptoms is available in the downloads section.

Watch for information and advice on water and window safety over the summer.

Advice for parents when your child is unwell or injured during the COVID-19 lockdown is available here

Advice for parents and families with a child in the care system Family Rights Group - Offer a free and confidential telephone and digital advice service providing legal and practical advice to families 

The Lucy Faithfull Foundation website provides information on support offered to protect children from sexual abuse.

Visit Alcohol Change UK's information and advice hub for up to date information and advice on alcohol during the coronavirus (COVID-19) outbreak.

Green Doctors are expert energy advisers who help London and Slough residents save money and improve energy efficiency in the home. Click here for information on FREE pre-booked phone consultations as a response to the Covid-19 outbreak.

Breavement support services and resources are available on Slough Family Information Service website.

Support for families with a child with Special Educational Needs and Disabilities

Special Voices offer “coffee days” in a different way while social distancing is in place & hope you will join virtually with Zoom. “Drop” in anytime between 2 – 4pm on the dates below . You can choose at what time, & how long you wish to join us for during the two hours.  Should you need help with Zoom, then please call on: 07990693439 beforehand.  Each time you join us, your name will be entered into a draw for a £50 ASDA voucher at the end of each month as a thank you for your continued support during these difficult times. Coffee days on Zoom:  11 September, with lunch. 16 October, free gift & lunch. 13 November – 11 December.

Parenting Special Children free online workshops to support parents of children with SEND - Click here

National Autistic Society – information, advice, resources -

Autism Berkshire online services -

Contact For Families of disabled children advice -

East Berkshire CCG provide top tips for ADHD and autistic children returning to school.

Visit for multisensory stories and poems that are adapted to meet a range of abilities from curious preschoolers to adolescents with complex needs, helping individuals to understand the world and connecting them to topics, culture and literacy in a way that is meaningful to their lives.


Who to contact

Slough Borough Council


This information has been collected from third party providers therefore the Slough Family Information Service website and Slough Borough Council cannot accept responsibility for the accuracy of this information and recommends that parents, carers, young people, residents and professionals check with providers regarding DBS (Disclosure & Barring Service) and OFSTED registrations and CQC registrations