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Integrated Support Service

Integrated Support Service (ISS) works with schools, colleges and other agencies to provide advice, guidance and support to ensure the needs of children and young people with Special Educational Needs and Disability (SEND) are met within an educational context. 

We are a team of Educational Psychologists, Autism Advisors and SEND Teacher Advisor. ISS team members work with schools to plan, implement and evaluate programmes of intervention designed to support children with SEND.  

Educational Psychologists observe and work directly with children and young people and in partnership with schools and families. This work usually focuses on consultation, assessment and intervention. Its aim is to work closely with those who have responsibility for the child’s care and education to help the child make progress.

Members of the Autism and Social Communication and Interaction team may carry out observation of a child in an educational setting with the aim of supporting the school in adapting the environment to suit the child’s needs. Autism advisors also provide Early Bird (preschool to 5 years old) and Early Bird Plus (5-8 years old) training to families and schools.   

SEND Teacher Advisers may carry out assessments to establish a child’s literacy and numeracy skills and to inform their learning profile. This information is then used to help the school plan to meet the needs of the child by recommending strategies and techniques that can be used to support learning.

All members of ISS contribute to the drafting of Education, Health & Care Plans. 

Referral to ISS is usually through your child’s school, however parents, Slough SEND service and health professionals may also recommend a referral.

Programmes which may be delivered by ISS professionals or may be delivered by others in collaboration with ISS include:

-      specialist training for your child's teachers

-      training Emotional Support Assistants (ELSAs) to work with your child

-      individual or small group work to provide extra help with literacy with the aim of raising attainment

-      helping your child to make friends and improve their social skills

-      promoting and enhancing psychological well-being and resilience

-      promoting and enhancing learning engagement

-      adopting a child centred approach

Who to contact

01753 787660

Where to go

St Martins Place
51, Bath Road

Other Details


The majority of referrals to the ISS come from schools
Other notes

We support children and young people aged 0 -25 with: Learning Difficulties and Disabilities Autism, Social Communication and Interaction Difficulties Specific Learning Difficulties Social, Emotional Health and Well-Being

Local Offer

Contact Name
Integrated Support Service
Contact Telephone
01753 787633
Contact Email
Slough Borough Council
Local Offer Age Bands
Early Years (0-4 years)
Primary (4-10 years)
Secondary (11-16 years)
Transitions to Adulthood (16+)

Extended Local Offer Response

Is your service accessible?

Please feel free to contact us in advance to discuss your / your childs specific needs and we will do our best to work with you to resolve any access issues.

What are the eligibility criteria for your service?

We support children and young people aged 0 -25 and their families with: Learning Difficulties and Disabilities Autism, Social Communication and Interaction Difficulties Specific Learning Difficulties Social, Emotional Health and Well-Being

How are referrals/applications made to your service?

The majority of referrals to the ISS come from schools. If you feel ISS could help your child, please contact the school who will then discuss your concerns with a member of ISS. Referrals can be made via Health professionals for family support for very young children with autism or associated disorders. Referrals may be made via Social Care.

What is your service standard for responding to referrals/accessing services?

The Integrated Support Service endeavours to respond to all telephone calls within 5 working days. All written correspondence will be responded to within 10 working days. The Integrated Support Service Admin Team is available every week day apart from public holidays. Members of the Integrated Support Service work throughout the year. Some team members work term time only, but there is always someone available who would be able to answer any queries you might have. We follow Slough Borough Councils Complaints procedures and a copy is available to you upon request should you require this.

Local Authority
Inspection outcomes/quality awards


Feedback and complaints procedure

via Slough Borough Council Website

How will I know my child will be safe using this service?

All service members have an Enhanced DBS Clearance

Last Updated

This information has been collected from third party providers therefore the Slough Family Information Service website and Slough Borough Council cannot accept responsibility for the accuracy of this information and recommends that parents, carers, young people, residents and professionals check with providers regarding DBS (Disclosure & Barring Service) and OFSTED registrations and CQC registrations