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Integrated Support Service

Service has Local Offer

Integrated Support Service (ISS) works with schools, colleges and other agencies to provide advice, guidance and support to ensure the needs of children and young people with Special Educational Needs and Disability (SEND) are met within an educational context.

ISS team members work with schools to plan, implement and evaluate programmes of intervention designed to support children with SEND.

Referral to ISS is usually through your child’s school, however parents, Slough SEND service and health professionals may also recommend a referral.

Our values and key principles

  • We work in the best interest and welfare of the child
  • We seek to work closely with parents, carers and other people who are directly involved with children
  • We are committed to promoting good professional practice
  • We believe children’s views are important in considering how to promote their development
  • We are committed to the principles and implementation of equal opportunities and inclusion

Educational Psychologists

Educational psychologists use knowledge and skills in psychology to understand more about how children think, learn and behave.

All Educational Psychologists working with ISS are registered with the Health Care Professionals Council (HCPC) regulating body.

Educational Psychologists observe and work directly with children and young people and in partnership with schools and families. This work usually focuses on consultation, assessment and intervention. Its aim is to work closely with those who have responsibility for the child’s care and education to help the child make progress.

Educational Psychologists can also support school organisational issues and deliver training.

Autism advisors

Autism Advisors are professionals with a background working to support young people with Autism and social communication disorders.

Members of the Autism and Social Communication and Interaction team may carry out observation of a child in an educational setting with the aim of supporting the school in adapting the environment to suit the child’s needs. Autism advisors also provide parent and teacher training to families and schools.

SEND teacher advisor

The SEND Teacher Adviser may carry out assessments to establish a child’s literacy and numeracy skills and to inform their learning profile. This information is then used to help the school plan to meet the needs of the child by recommending strategies and techniques that can be used to support learning.

Who to contact

01753 787660

Where to go

Observatory House
25, Windsor Road

Other Details


The majority of referrals to the ISS come from schools
Other notes

We support children and young people aged 0 -25 with: Learning Difficulties and Disabilities Autism, Social Communication and Interaction Difficulties Specific Learning Difficulties Social, Emotional Health and Well-Being

Local Offer

Contact Name
Integrated Support Service
Contact Telephone
01753 787633
Contact Email
Slough Borough Council
Local Offer Age Bands
Early Years (0-4 years)
Primary (4-10 years)
Secondary (11-16 years)
Transitions to Adulthood (16+)

Extended Local Offer Response

Is your service accessible?

Please feel free to contact us in advance to discuss your / your childs specific needs and we will do our best to work with you to resolve any access issues.

What are the eligibility criteria for your service?

We support children and young people aged 0 -25 and their families with: Learning Difficulties and Disabilities Autism, Social Communication and Interaction Difficulties Specific Learning Difficulties Social, Emotional Health and Well-Being

How are referrals/applications made to your service?

The majority of referrals to the ISS come from schools. If you feel ISS could help your child, please contact the school who will then discuss your concerns with a member of ISS. Referrals can be made via Health professionals for family support for very young children with autism or associated disorders. Referrals may be made via Social Care.

What is your service standard for responding to referrals/accessing services?

The Integrated Support Service endeavours to respond to all telephone calls within 5 working days. All written correspondence will be responded to within 10 working days. The Integrated Support Service Admin Team is available every week day apart from public holidays. Members of the Integrated Support Service work throughout the year. Some team members work term time only, but there is always someone available who would be able to answer any queries you might have. We follow Slough Borough Councils Complaints procedures and a copy is available to you upon request should you require this.


Local Authority



Inspection outcomes/quality awards


Feedback and complaints procedure

via Slough Borough Council Website

How will I know my child will be safe using this service?

All service members have an Enhanced DBS Clearance

Last Updated


This information has been collected from third party providers therefore the Slough Family Information Service website and Slough Borough Council cannot accept responsibility for the accuracy of this information and recommends that parents, carers, young people, residents and professionals check with providers regarding DBS (Disclosure & Barring Service) and OFSTED registrations and CQC registrations