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Alexander Devine Children's Hospice Service

Service has Local Offer

Alexander Devine Children’s Hospice Service provides essential support to children with life-limiting and life-threatening conditions and their families across Berkshire and the surrounding communities.

Our children’s hospice service means very different things for each child and their family and as such our care is very personal. Whatever and wherever the need, we are dedicated to bringing comfort and care to these families. Our services include:

  • Respite care 
  • Specialist play
  • Symptom management
  • Family support
  • End of life care
  • Bereavement support

Care is delivered either at home, in hospital, in schools or within our very own children’s hospice, which was opened in Summer 2018. Designed to complement the community service, the hospice has state-of-the-art facilities such as a hydrotherapy pool, sensory room, music room, games room, family accommodation and bereavement suite.

Who to contact

Name
Helen Bennett
Position
Director of Care
Telephone
01628 822777
0845 055 8276 (Out of hours)
Email
helenb@alexanderdevine.org
Website
Alexander Devine Children's Hospice Service

Where to go

Name
Alexander Devine Children's Hospice Service
Address
Snowball Hill
Woodlands Park Avenue
White Waltham
Maidenhead
Berkshire
Postcode
SL6 3LU
Notes

Our office hours are 9am - 5pm Monday to Friday.

Other Details

Costs

Details
Our services are free to families who meet our eligibility criteria.

Availability

Referral
We take referrals from families or health and social care professionals
Other notes

We currently support around 120 children and their families, but we are committed to growing our service and reaching out to every child and their family that needs us.

Local Offer

Description

We provide care and support to families living within Berkshire and surrounding communities who meet eligibility criteria. If your child has been diagnosed with a life-limiting or life-threatening condition they may be eligible for our services.

Anyone can make a referral but usually they come from families or health professionals such as consultants, GPs, hospital and community nurses.

If you are unsure where your child fits the criteria, please give us a call on 01628 922777 and we can provide you with further information and advice.

 

Contact Name
Helen Bennett
Contact Telephone
01628 922777
Contact Email
helenb@alexanderdevine.org
Links
Alexander Devine
Local Offer Age Bands
Early Years (0-4 years)
Primary (4-10 years)
Secondary (11-16 years)
Transitions to Adulthood (16+)

Extended Local Offer Response


Is your service accessible?

Yes provided families meet the eligibility criteria.

What are the eligibility criteria for your service?

Essential Criteria 1.The child/young person is aged 0-17 years at time of first referral and diagnosed with a life limiting and life threatening condition to 25 years 2.The young person is aged between 17-19 years with a prognosis that death is expected before their 19th birthday 3.The child/young person is referred for short breaks/respite support that may lead to emergency/end of life care 4.The child/young person is for end of life care only 5.An infant under 1 year with an undiagnosed condition where palliative / supportive care is needed at point of referral although in the future their condition may stabilise 6.The child /young person is referred for palliative / supportive care at a crisis point in their illness although in the future their condition may stabilise e.g. crisis point for a child with cerebral palsy, childhood oncology conditions

How are referrals/applications made to your service?

Referrals can be taken from professionals and parents of the child. Any referral will require consent from the parents / guardian. Any emergency referrals for crisis or end of life care will be dealt with immediately. Decisions are discussed and approved at the referral committee.

What is your service standard for responding to referrals/accessing services?

Families are responded to within two weeks of the intial referral and a decision made for acceptance to the service will be processed within two months.

Funding

Voluntary/Charitable

Charges

No

Inspection outcomes/quality awards

CQC Registered. Awarded Good.

Feedback and complaints procedure

We have full complaints systems in place.

How will I know my child will be safe using this service?

All our staff are aware and know what to do in relation to safeguarding policies and procedures.

Last Updated
10/09/2020

Disclaimer

This information has been collected from third party providers therefore the Slough Family Information Service website and Slough Borough Council cannot accept responsibility for the accuracy of this information and recommends that parents, carers, young people, residents and professionals check with providers regarding DBS (Disclosure & Barring Service) and OFSTED registrations and CQC registrations