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Urgent and emergency care

Service has Local Offer

NHS 111

NHS 111 can help if you have an urgent medical problem and you’re not sure what to do. You can go to 111.nhs.uk (for people aged 5 and over only) or call 111

NHS 111 is available 24 hours a day, 7 days a week. You can also call 18001 111 on a textphone. You answer questions about your symptoms on the website, or by speaking to a fully trained adviser on the phone. You can ask for a translator if you need one.

Depending on the situation you’ll:

  • find out what local service can help you
  • be connected to a nurse, emergency dentist, pharmacist or GP
  • get a face-to-face appointment if you need one
  • be told how to get any medicine you need
  • get self-care advice

A&E

An A&E department (also known as emergency department or casualty) deals with genuine life-threatening emergencies, such as:

  • loss of consciousness
  • acute confused state and fits that are not stopping
  • chest pain
  • breathing difficulties
  • severe bleeding that cannot be stopped
  • severe allergic reactions
  • severe burns or scalds
  • stroke
  • major trauma such as a road traffic accident

Less severe injuries can be treated in urgent care centres or minor injuries units. A&E is not an alternative to a GP appointment. If your GP is closed you can go to 111.nhs.uk or call 111, which will direct you to the best local service. Alternatively, you can visit an NHS urgent treatment or walk-in centre, which will also treat minor illnesses without an appointment. Slough's A&E department is in Wexham Park Hospital, SL2 4HL.

Call 999

At some point, most people will either witness or be involved in an accident or experience a medical emergency. Knowing what to do next and who to call can potentially save lives. Call 999 in a medical emergency. This is when someone is seriously ill or injured and their life is at risk.

Medical emergencies can include:

  • loss of consciousness
  • an acute confused state
  • fits that are not stopping
  • chest pain
  • breathing difficulties
  • severe bleeding that cannot be stopped
  • severe allergic reactions
  • severe burns or scalds

Call 999 immediately if you or someone else is having a heart attack or stroke. Every second counts with these conditions. Also call 999 if you think someone has had a major trauma, such as after a serious road traffic accident, a stabbing, a shooting, a fall from height, or a serious head injury.

NHS out of hours service

The NHS pledges to provide services at a time that's convenient for you. Outside normal surgery hours you can still phone your GP surgery, but you'll usually be directed to an out-of-hours service. The out-of-hours period is from 6.30pm to 8am on weekdays and all day at weekends and on bank holidays. You can also go to 111.nhs.uk or call 111 if you need medical help now, but it's not an emergency.

Who to contact

Website
NHS UK

Disclaimer

This information has been collected from third party providers therefore the Slough Family Information Service website and Slough Borough Council cannot accept responsibility for the accuracy of this information and recommends that parents, carers, young people, residents and professionals check with providers regarding DBS (Disclosure & Barring Service) and OFSTED registrations and CQC registrations